Terms
These terms describe how we work with landlords, tenants and advisory clients. Where a signed agreement applies, that agreement takes precedence over this page.
Services and scope
We act as owner and manager of our own property portfolio, and separately provide advisory services under written engagement. Anything we do for you falls under one of those two headings; we will say which, in writing, before work begins.
Confirmation and price
Fees for advisory work, and the terms of any tenancy, are confirmed in writing before commitment. Figures on this site (including illustrative refurbishment ranges) are indicative only and are not quotations or offers.
Payment
Advisory fees are invoiced per the written engagement and payable within 14 days of invoice. Tenancy payments follow the tenancy agreement. We do not take payments through this website.
Cancellation, refunds and liability
Advisory engagements may be cancelled before work begins for a full refund of fees paid; after work begins, fees for work already done remain due. Our liability for any claim arising from services is limited to the fees paid for the engagement concerned, except where liability cannot be limited by law. Nothing on this site or in advisory conversations is a promise of investment return.
Complaints
Complaints go first to info@lewisinvestments.org. We acknowledge complaints within a reasonable time and aim to resolve them directly and quickly. Tenants may also have rights under their tenancy agreement and UK housing law alongside these terms.
Governing law
These terms and any services we provide are governed by the laws of England and Wales, and the courts of England and Wales have jurisdiction.